The MVS Pet Care Florida team wants you to know that we are here for you during this difficult time. Our hearts go out to those affected by COVID-19 and we will continue to take measures to ensure safety for our clients, patients, and employees.
The safety, health, and wellness of you, your pets, and our employees come first, and we want to continue to be able to ensure your pets are taken care of in the comfort and safety of your homes.
We will be putting the following new processes in place to help better serve you and keep you and our staff safe:
Staff and Client Safety
MVS Pet Care Florida will continue to offer house call mobile veterinary services in the comfort of your family home. We have taken measures to ensure our staff washes their hands before and after visits and is sterilizing equipment after each visit as well. Our staff is also using personal protective equipment such as masks and gloves. We have also waived all cancellation fees for anyone who feels symptomatic and will continue to screen clients via phone prior to entering their homes.
Backyard/ in Yard/ Outdoor/ Garage Visits
We are giving you the option to have your examinations, vaccines, sick visits and much more outside of your home in your backyard, front yard, garage or parking lots for your pet. This allows us to practice social distancing in a larger open-air outdoor environment.
Curbside Pharmacy Pickup
We are reviewing current client prescriptions that need to be refilled within the next few weeks and we will reach out to clients with instructions for curbside pickup at our corporate office. We will also offer drop offs for a small service fee depending on client location.
Dedicated Community Block Scheduling
We will be offering 10% discounts and reduced house call fees for clients located in the same neighborhood that schedule their pets to be seen on the same day. We will post on our social media which neighborhoods we are in on which days. Please reach out to us if you have a group of neighbors that want their pets to be seen on the same day.
Virtual Check-Ins and Check Outs
We will be offering virtual check-ins and check-outs when necessary to streamline the appointment process and keep staff and clients safe.